Legal Covenants

Effective Date: January 1, 2026

QuantumVertexLabs ("Data Controller"), located at Carrer de Sants, 140, Piso 2º 1ª — 08028, Barcelona, Barcelona, España, is committed to protecting the privacy and personal data of all visitors and clients in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales.

1. Data Controller Identification

The Data Controller responsible for the processing of personal data through this website is QuantumVertexLabs, with registered office at Carrer de Sants, 140, Piso 2º 1ª — 08028, Barcelona, Barcelona, España. You may contact us regarding data protection matters at [email protected] or by telephone at +34 616 925 149.

2. Categories of Personal Data Processed

Through our contact forms and service interactions, we may collect and process the following categories of personal data:

• Identification data: full name, email address, telephone number
• Professional data: company name, job title, industry sector
• Technical data: IP address, browser type and version, operating system, referring URLs, device identifiers
• Usage data: pages visited, time spent on pages, navigation patterns, click-through data
• Communication data: content of messages submitted through contact forms or email correspondence

3. Legal Basis for Processing

We process personal data on the following legal bases as defined in Article 6(1) GDPR:

• Consent (Art. 6(1)(a)): When you submit a contact form or subscribe to our communications, you provide explicit consent for the processing of your data for the specified purposes.
• Contractual Necessity (Art. 6(1)(b)): Processing is necessary for the performance of a contract to which you are party, or in order to take steps at your request prior to entering into a contract.
• Legitimate Interest (Art. 6(1)(f)): We may process data for our legitimate interests, such as improving our services, ensuring network security, and preventing fraud, provided these interests are not overridden by your fundamental rights.

4. Purposes of Data Processing

Your personal data is processed for the following purposes:

• Responding to your inquiries and providing requested information about our web infrastructure services
• Managing contractual relationships and delivering services as agreed
• Sending administrative communications regarding your account or services
• Improving our website functionality, user experience, and service offerings
• Complying with legal obligations and responding to lawful requests from public authorities
• Ensuring the security of our website and IT systems

5. Data Retention Periods

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: retained for 24 months from the date of submission
• Contractual data: retained for the duration of the contract plus 5 years in compliance with Spanish commercial law
• Technical and usage data: retained for 12 months in anonymized form
• Marketing communications: retained until consent is withdrawn

6. Data Recipients and Transfers

Your personal data may be shared with the following categories of recipients:

• Hosting providers and cloud infrastructure services (within the European Economic Area)
• Payment processing services for transaction facilitation
• Analytics providers for website performance monitoring
• Legal and professional advisors as required by law

We do not transfer personal data outside the European Economic Area without appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): You may request confirmation of whether we process your personal data and obtain a copy of such data.
• Right to Rectification (Art. 16): You may request correction of inaccurate personal data or completion of incomplete data.
• Right to Erasure (Art. 17): You may request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restriction (Art. 18): You may request restriction of processing in certain circumstances.
• Right to Data Portability (Art. 20): You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object (Art. 21): You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month of receipt.

8. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority. In Spain, the competent authority is the Agencia Española de Protección de Datos (AEPD), located at C/ Jorge Juan, 6, 28001 Madrid.

9. Security Measures

QuantumVertexLabs implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of personal data, regular testing and evaluation of security measures, and procedures for ensuring ongoing confidentiality, integrity, availability, and resilience of processing systems.

Effective Date: January 1, 2026

This Cookies Policy explains how QuantumVertexLabs, located at Carrer de Sants, 140, Piso 2º 1ª — 08028, Barcelona, Barcelona, España, uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior.

2. Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function properly without them.
• Functional Cookies: These cookies allow us to remember choices you make (such as your cookie preference) and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.
• Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages encountered. All information collected is aggregated and therefore anonymous.

3. Managing Cookie Preferences

When you first visit our website, you are presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You may change your cookie preferences at any time by clearing your browser cookies and revisiting our website.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please note that disabling essential cookies may affect the functionality of our website.

4. Third-Party Cookies

We may use third-party services that set their own cookies on your device. These include:

• Google Analytics for website usage analysis
• Stripe for payment processing (when applicable)
• YouTube for embedded video content (when applicable)

These third parties have their own privacy policies governing the use of cookies, and we encourage you to review them.

5. Consent and Legal Basis

The legal basis for the use of non-essential cookies is your consent, as provided through our cookie consent banner in accordance with Article 6(1)(a) GDPR and the ePrivacy Directive (2002/58/EC). Essential cookies are deployed based on our legitimate interest in providing a functional website.

Effective Date: January 1, 2026

At QuantumVertexLabs, located at Carrer de Sants, 140, Piso 2º 1ª — 08028, Barcelona, Barcelona, España, we are committed to delivering exceptional web infrastructure services. This Refund Protocol outlines the conditions under which refunds may be issued.

1. Project-Based Services

For project-based web infrastructure services, refunds are evaluated based on the following criteria:

• Pre-Production Phase: If cancellation occurs before any work has commenced, a full refund of any advance payment will be issued within 14 business days.
• During Production: If cancellation occurs after work has commenced, refund will be calculated proportionally based on completed milestones versus remaining work. A 15% administrative fee may apply.
• Post-Delivery: Once the final deliverable has been accepted and approved, no refund will be issued unless the deliverable fundamentally fails to meet the agreed specifications as documented in the project contract.

2. Subscription Services

For ongoing infrastructure monitoring and maintenance subscriptions:

• Monthly subscriptions may be cancelled at any time with 30 days written notice. No refund will be issued for the current billing period.
• Annual subscriptions may be cancelled within the first 30 days for a pro-rated refund minus any administrative fees. After 30 days, no refund will be issued for the remaining subscription period.

3. Refund Request Process

To request a refund, you must submit a written request to [email protected] including:

• Your name and contact information
• Invoice or order reference number
• Detailed description of the reason for the refund request
• Supporting documentation where applicable

We will acknowledge receipt of your refund request within 2 business days and provide a resolution within 14 business days.

4. Exclusions

Refunds will not be issued in the following circumstances:

• Services that have been fully delivered and accepted in accordance with the project specifications
• Delays caused by the client's failure to provide required materials or feedback within agreed timeframes
• Changes in scope requested by the client after the original specifications have been agreed upon
• Third-party service fees that have already been incurred on behalf of the client

5. Governing Law

This Refund Protocol is governed by Spanish law. Any disputes arising from refund requests shall be subject to the exclusive jurisdiction of the courts of Barcelona, España.

Effective Date: January 1, 2026

These Terms of Service ("Terms") govern the provision of services by QuantumVertexLabs, located at Carrer de Sants, 140, Piso 2º 1ª — 08028, Barcelona, Barcelona, España ("Provider"), to any individual or entity ("Client") that engages our services.

1. Scope of Services

QuantumVertexLabs provides web infrastructure services including but not limited to: CDN architecture, automated web system orchestration, infrastructure hardening, performance optimization, API gateway design, database architecture, DevOps pipeline engineering, domain and DNS management, SSL/TLS certificate orchestration, and monitoring and observability stack implementation. The specific scope of services shall be defined in individual project agreements or statements of work.

2. Contract Formation

A binding contract is formed upon:

• Client's acceptance of a written proposal or quote issued by QuantumVertexLabs
• Payment of any required advance or deposit as specified in the proposal
• Both parties' signature on a project agreement or statement of work

Verbal agreements or informal communications do not constitute binding contracts unless confirmed in writing by QuantumVertexLabs.

3. Payment Terms

• Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing
• Late payments may incur interest at a rate of 3% per month on the outstanding balance
• All prices are quoted in Euros (€) and are exclusive of applicable taxes unless otherwise stated
• QuantumVertexLabs reserves the right to suspend services if payment is overdue by more than 7 days

4. Intellectual Property

Upon full payment of all invoices, the Client shall receive a perpetual, non-exclusive license to use all deliverables produced under the project agreement. QuantumVertexLabs retains the right to use general knowledge, skills, and experience gained during the project for other clients, provided that no confidential information is disclosed.

All pre-existing intellectual property of QuantumVertexLabs, including proprietary tools, frameworks, and methodologies, remains the exclusive property of QuantumVertexLabs.

5. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 3 years. Confidential information includes but is not limited to: business strategies, technical architectures, client lists, financial data, and proprietary methodologies.

6. Limitation of Liability

To the maximum extent permitted by applicable law, QuantumVertexLabs' total liability arising out of or in connection with the services shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. QuantumVertexLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

7. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of the affected party, including but not limited to: natural disasters, war, terrorism, pandemic, government actions, power failures, or internet disruptions.

8. Termination

Either party may terminate the agreement with 30 days written notice. QuantumVertexLabs may terminate immediately if the Client breaches any material term of the agreement, including failure to make payment within the specified timeframe. Upon termination, the Client shall pay for all services rendered up to the date of termination.

9. Data Protection

Both parties shall comply with the GDPR and applicable Spanish data protection legislation. Where QuantumVertexLabs processes personal data on behalf of the Client, a separate Data Processing Agreement shall be executed in accordance with Article 28 GDPR.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Barcelona, España. Both parties agree to attempt to resolve any dispute through good faith negotiation before resorting to legal proceedings.

11. Amendments

QuantumVertexLabs reserves the right to amend these Terms at any time by posting the updated Terms on our website. Continued use of our services after such amendments constitutes acceptance of the revised Terms. Clients will be notified of material changes via email or through our website.